Help & Support

Got a question or an issue with an order? We're happy to help.

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Include your order number (from your tracking link) so we can help you faster.

🕐 We operate 24/7

Frequently asked questions

How do I track my order?+

Right after ordering you can follow your order live on the tracking page — every status change is shown instantly (placed, preparing, on the way, delivered).

How is my delivery fee calculated?+

The fee depends on where you are. We show the exact fee and estimated arrival before you confirm, and it's free when you order above our free-delivery amount.

Do I need an account to order?+

No. You can order as a guest — just keep the tracking link you receive after ordering to check your order status.

How do I pay?+

We accept cash on delivery. eSewa and Fonepay payments are coming soon.

My food arrived late or something was wrong. What now?+