Refund & Cancellation Policy

Cancellations before preparation

You can cancel your order any time before we start preparing it. If you cancel before preparation, you get a full refund — no questions asked.

Cash on Delivery (COD)

For cash on delivery orders you only pay when your food arrives, so there is nothing to refund if the order is cancelled before delivery.

eSewa and Fonepay prepaid orders

If you paid in advance through eSewa or Fonepay and your order is cancelled before preparation, the full amount is refunded back to the same payment method within 3–5 business days.

Wrong, damaged or late food

If your order arrives wrong, damaged, or late, please report it within 2 hours of delivery through our Contact page or on WhatsApp. We will refund or replace the items at no charge.

Payment proof & refunds

Please keep the payment screenshot or transaction receipt for your eSewa or Fonepay order until it is marked delivered. When asking for a refund, our team may ask you to provide the proof of payment (such as your payment screenshot or transaction ID) so we can verify your claim.

Uploading a screenshot or sharing a transaction ID does not automatically guarantee a refund. Every refund request is reviewed and verified by our team in line with this policy before any amount is returned.

Payment issues

If your payment proof is rejected by our team, contact our support within 3 days using any of the options below and we will resolve it. Refunds are processed only after our team verifies the payment and delivery circumstances.

Need help?

Include your order ticket (e.g. TT-4827) so we can help you faster.